Telecom maintenance

Cut costs and reduce downtime by accessing a team of experts for all your business telecoms maintenance requirements through a single point of contact.

When your business depends on the smooth operation of your telephone system, Claro Communications’ support plan gives you the kind of specialist attention and priority treatment you need.

Select your service

We provide tailor-made service solutions for all modern phone systems across Yorkshire. Depending on which telecoms maintenance plan you choose, you could take advantage of anything from basic assistance to all-inclusive telephone system support and maintenance.

Control your costs

With our telecoms maintenance plan in place you will know accurately your maintenance budget for the lifetime of your telephone system, rather than being hit by the occasional, unpredictable costs of ad hoc maintenance.

Manage your maintenance

With a single point of contact for all your business telecoms maintenance issues, you can always rely on our well-trained engineers to provide rapid and effective support to get your telephone system back in full working order.

The Standard Maintenance Plan

  • Our telecoms maintenance plans generally cover the replacement of all equipment listed on the agreement and the labour required to resolve the fault based on normal and fair wear and tear.
  • Faults are responded to within 16 working hours from Monday to Friday from 9.00am to 5.00pm, excluding Bank/Public Holidays.
  • Response times include the arrival of a site engineer within the specified time.
  • Remote diagnosis of ‘fault’ and verbal instructions to correct or provide temporary service where possible.
  • Remote diagnosis of ‘fault’ and correction or provision of temporary service by ‘Remote Modem’.

Response and clearance times are continually monitored to ensure reported faults are cleared within the contracted time. In the event of 30% (or more) of system/equipment failure, the reported fault will be defined as a ‘major system failure’ and we will reduce our response time as much as possible.

Price-beating promise!

We guarantee to beat your current telecoms maintenance quotation for a like-for-like service. Simply share your latest contract offer and we’ll do the rest.

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FAQs

What telecoms maintenance do you provide?

We maintain the majority of the UK approved telephone system providers such as Unify, NEC, Avaya, Panasonic, Samsung & 3CX.

How quickly can maintenance be undertaken for my business?

Customers enjoy a 4 hour SLA to cover major faults.

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