Read what our customers say about our telecoms services.
Brilliant service. Claro look after our office telephone system. We recently made an upgrade for headsets, the service was quick and seamless. The engineer, whose name I didn’t make a note of, was brilliant, super friendly and helpful. Went above and beyond to help us. Thanks 🙂
Having been let down badly by our previous provider, we contacted Claro and were visited the next day. The service from then on has been exemplary and the transition as smooth as we could have hoped.
Very highly recommended.
There is so much to sort out when setting up a new business from scratch. One of the most important elements is the telephone system which initially you would think is quite straight forward but in fact isn’t.
The more you think about how the system works and what you require from it then the more confusing it becomes and then you realise you need an expert to sort it for you. This is when we contacted Paul at Claro. He knows his business inside out. You realise when you talk to him that he has unsurpassed knowledge of his field and a huge amount of experience. You are dealing with a true professional who says it as it is, is very good at what he does and really knows what he is talking about. At this point you know you are in the right hands and have 100% confidence in his ability to provide what you need. The phone system is just right for us and we are very grateful to Paul and his team for this… But one of the main reasons we used Claro Communications was the fact that Paul is a really great guy.
Changing our office address proved a nightmare when it came to porting our telephone numbers. We have a really memorable landline number and a free phone number that have been with us since our business started trading back in 2001. Even though the new address was just a few streets away from the old one, the new address was serviced by a different exchange. BT couldn’t port our numbers to the new address. In fact every provider I tried couldn’t do it for one reason or another and I was losing hope.
Then Claro came into the equation, I asked if it could be done and they were definitely the most positive and were almost 100% certain it could be done. I put my faith in them and I’m glad I did. The new line was installed and within a couple of hours, both of our numbers were ported across! Even when I emailed a request to add caller ID and call waiting, less than an hour later, bingo, the features were there, working!
Over the years I have dealt with various companies and I must say that Claro have been the most efficient, conscientious and caring company I have ever dealt with. Their staff have been attentive and kept me informed throughout every stage of the process of the line change. Having experienced many people at BT all telling me different things and wasting valuable time, Claro have always provided what they said they would and at the time they said they would. I was expecting difficulties, if BT couldn’t do it, how could Claro? There were none, it was the smoothest and stress free line change I could have hoped for.
I would like to say a big thank you to Cath, Peter and Paul who have been invaluable in making what was a complicated move, so simple, for their continued support, for dealing with my requests promptly and for overall great service! I will definitely be recommending them!
Thank you for your professional service. After weeks of problems with the internet, I called Claro who were straight round and went above and beyond to help work out what the problem was. We now have fully functioning internet and I would not have been able to work out the problem without their expertise. Everyone I have spoken to has been really friendly and helpful and really took the time to listen and try to help me with the issues.
Claro Communications designed and installed our new telephone system quickly, professionally and to our specific requirements. From start to finish the process was well managed and considerate to our needs as a business.I would highly recommend their services to anyone considering making changes to their communications.
I can’t praise Claro Communications enough, Paul and his team transferred our lines and broadband swiftly with no disruption whatsoever to the business. Any problems I had were dealt with on the same day and rectified quickly. I would recommend Claro Communications to anybody – a local company that goes above and beyond, nothing was too much trouble. Many thanks to all.
Just wanted to pass on my appreciation and thanks to Lee and the team at Claro. The whole process from choosing the system, installing it and providing support during the initial stages has gone very smoothly. Would highly recommend your services to anyone setting up a new office or business. Thanks again.
Claro oversaw the move from both BT (a nightmare!) and new premises to their services in our new offices, which all went without a hitch – which is more than I can say for my experiences with BT over the years!
The three words that sum up Claro as a service provider for us are Approachable, Consistent and Dedicated. It has been a pleasure working with Claro over the last couple of years.
We had a problem with our existing telephone system and we were recommended by our IT Company to contact Paul at Claro Communications, Paul came straight to our rescue and in order to get us back up and running he immediately replaced our mother board on our existing BT Versatility system. With no hard sell whatsoever we were given the option to either purchase the new mother board, or purchase a new more up to date NEC SV8100 telephone system. As we were due to carry out an imminent office move we decided to opt for the new NEC system. The NEC system was installed in our new offices whilst Claro offered to loan us the mother board in our existing BT system until our move date. On occupation of our new premises the NEC phone system had been professionally installed and ready to use by the Claro team. The old system was decommissioned and our handsets handed back to us. All the phones were programmed to our personal specifications and each member of staff were then trained in how to use the new telephone system. We would have no hesitation whatsoever in recommending Claro Communications.
Claro Communications were recommended to us by our IT partner and we had a meeting to establish a cost-effective solution that fitted with our requirements. We did get alternative quotes however are glad we choose Claro Communications as the installation went very smoothly and the staff now recognise the benefits of the new system.
From start to finish of the process Claro were both helpful and extremely efficient, completing work to time and answering any of our queries with great attention to detail.